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Salesforce Implementation

Delivering management platform solutions using clicks not code

The Salesforce platform is incredibly rich in capability and can be configured to support almost any business process. However, there is both an art and a science to understanding what tools to use within the vast platform so that the best results are achieved.

Direct experience in the domain where the customer resides is incredibly important and imperative to reduce or eliminate the use of custom code in Salesforce solutions. Doing so reduces complexity, improves maintainability, and keeps overall costs down. HigherEchelon commits to building you the solution you need, using “clicks not code” wherever possible.

Our solutions drive organizational excellence and increase the value of your Salesforce investment 

HigherEchelon follows Agile methodologies to ensure that the customer knows exactly what we are building, can see progress, and provide feedback at multiple points along the journey.

HigherEchelon is a Silver Certified Salesforce Partner with excellent customer satisfaction ratings!

OUR EXPERIENCE

HigherEchelon has proven skills in deploying, configuring and customizing Salesforce. We have hands-on experience in a variety of use cases, including the following projects:

  • Led the implementation of Salesforce for several thousand users at hundreds of locations across North America, supporting nearly 80 P&L centers and with complex integrations to third-party data sources and applications
  • Led the re-architecture and implementation of Salesforce supporting an international private equity firm (with $200B assets under management)
  • Designed and built a Community Cloud and Service Cloud solution, in multiple phases, for the United States Military Academy at West Point
  • Received a Partner Innovation award at Dreamforce 2018 for the United States Military Academy at West Point work listed above
  • Performed multiple small and medium-size business implementations in the financial services, government contracting, professional services and other industries
  • Implemented a sophisticated Applicant Tracking system using Community Cloud and Service Cloud for a division of Special Operations Command.

OUR PUBLIC SECTOR  FOCUS

HigherEchelon has significant experience in government contracting. We work with special versions of Salesforce products designed for Government use (GovCloud variants). HigherEchelon can pursue Salesforce opportunities on the following contract vehicles.

OUR PRIVATE SECTOR FOCUS

HigherEchelon has direct experience in multiple industries. Combining our industry experience with a disciplined process perspective and deep understanding of the Salesforce platform allows our team to develop practical solutions with real impact to your organization.

Examples of industries we have direct experience with include the following: Financial Services, Professional Services, Technology, Government Contracting, Manufacturing, Building Products and Services.

Our Team – Salesforce Experience and Certifications

EXPERIENCE:

  • Sales, Service and Community Cloud
  • Lightning Deployments and Migrations
  • Marketing Cloud
  • Pardot
  • Einstein Analytics
  • Integrations

CERTIFICATIONS:

  • Sales, Service and Community Cloud Consultant
  • Platform Developer I and II
  • Application and System Architect
  • Platform App Builder
  • Advanced Administrator
  • Administrator

More Information

CUSTOMER SUCCESS STORIES

QUICKSTART BROCHURE FOR SMALL AND MEDIUM SIZED BUSINESSES

TALENT MANAGEMENT – A FRESH LOOK AT RECRUITMENT