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Simple Salesforce Tools that Amplify Change Management

Author: Ashley M. Hayes, HigherEchelon Salesforce Trainer When it comes to implementing a new technology, a new process, or taking on any type of organizational change, understanding how to make and sustain that change successfully is crucial. Too often, organizations focus on milestones such as go-live day for a new technology, and not enough...
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Effective Change Management with the ADKAR Model

Author: Angie Fifer, Ph.D., CMPC Editor: Rachel Bryars "If you do not change direction, you may end up where you are heading.” – Lao Tzu Change is Inevitable One thing that is certain in business no matter the organization: change is both inevitable and necessary for relevancy and growth. However, change is challenging because...
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Crucial Characteristics of Strong Cultures

February 17, 2021 in
Author: Angie Fifer, Ph.D., CMPC Editor: Rachel Bryars “Culture is simply a shared way of doing something with a passion.” – Brian Chesky, Co-Founder, CEO, Airbnb Culture Is a Buzz Word "Culture" has become a big buzz word in organizations. In order to maximize productivity and results, culture must come first, right? But what...
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You Can’t Change ‘Culture’ Until You Understand It

Author: Donnie Horner, Ph.D. Editor: Rachel Bryars Culture is one of the most expressed and least understood concepts on Earth. As one NFL observer (accurately) noted, there is not a newly hired head coach who does not address the need to change the culture of the team. Other observers (incorrectly) note: “Coach X is...
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Why most change management efforts fail (and 4 ways to help them succeed)

Author: Dr. Donnie Horner Editor: Rachel Bryars Maybe your organization is transitioning to a new technology and team members are digging in their heels.  Maybe there is an important organization-wide initiative that is floundering. Why do most change efforts fail? Often, because they require a change to some aspect of an organization’s culture. What...
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