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Salesforce Implementation Services

Salesforce Government Cloud Consulting & Implementations

Call us at 866-469-9945, email us at Solutions@higherechelon.com, or fill out this form for a free consultation.

Client Review: 5/5 ★ ★ ★ ★ ★

HigherEchelon provided excellent, efficient, and smart solutions to meet our specific needs with Salesforce. They were able to speed up our configuration and completed our project nearly 8 weeks ahead of schedule. They are prompt and quick to help if a need arises. We highly recommend them!

– Public sector client review on Salesforce AppExchange

Public Sector Data Challenges Require Special Expertise & Unique Solutions

We have extensive experience serving public sector clients who need mission-ready technology customized to meet their specific situations and have unique challenges such as:

Problems with a legacy system that was designed long ago and is not worth upgrading
Specific compliance and data security requirements
Time-consuming HR Recruiting, Applicant Tracking and Employee Onboarding systems
Inefficient business processes resulting from use of outdated technology or general lack of technology support
Large and complex data-cleansing and data-loading needs that haven’t been addressed

Maximize Your Salesforce Investment

We help public sector clients get the most out of their Salesforce investments through high-quality Salesforce customization, consulting, implementations, and end-to-end organization change management.

Most organizations require an implementation partner to help them maximize their Salesforce investment and see all of its benefits.

Government clients we serve often: Require FedRAMP Moderate or High solutions in their environments ♦ Require DoD IL4 solutions in their environmentsAre ready to graduate from an Excel/Access and e-mail based solution to something more formal Need an implementation partner who understands Government Salesforce use


Client Review: 5/5 ★ ★ ★ ★ ★

Previously our organization was fragmented utilizing different solutions for each of our Residential Academies. For the most part, we are unable to efficiently process an incoming student file from start to finish. Normally the process would take several days and sometimes weeks to gather all relevant information from a student and then process that file via our internal processes. We reached out to HigherEchelon as well as other organizations to compete for a contract for services. HigherEchelon won the bid and provided us with amazing service. They were there every step of the way and guided us through the process of planning, developing, implementing, testing and maintenance for our new cloud-based database built by them. They were quick and with our new system, we are saving 100s of work hours a month.

– Staff Sergeant Cotton, California National Guard Challenge Academy Recruiting (CAARNG)


Trusted by Public Sector Clients Such As:

HigherEchelon has significant experience in government contracting and has successfully implemented a wide variety of Salesforce projects ranging in size, scope, and complexity. We work with special versions of Salesforce products designed for Government use and can provide:

  • Government Cloud expertise and relationship with Carahsoft 
  • Excellent Teaming Partners available for extended expertise and scalability
  • An all U.S.-based staff
  • Service-Disabled-Veteran-Owned (SDVOSB) small business designation 
  • Sales Cloud, Service Cloud and Community Cloud consultants on staff 
  • Pardot and Marketing Cloud consultants on staff 
  • Deep Lightning deployment and migration expertise 
  • Strong expertise in Process Builder and Flow 
  • Ability to write, remediate and eliminate APEX code as needed 
  • Experience in deploying/configuring AppExchange Solutions with Salesforce 

Why Choose HigherEchelon as your Salesforce Implementation Partner?

HigherEchelon is a multi-award-winning, registered Salesforce Silver-level Consulting Partner with 100+ active partner program certifications held by our staff and a 5 out of 5 customer satisfaction rating.  We provide expert Salesforce development and implementation support services to modernize and improve organizational processes and efficiency. We utilize an Agile framework with a focus on technology and process to enhance the business value of the Salesforce platform. As a strategic partner to Salesforce, HigherEchelon has an expert understanding of what tools to use in Salesforce’s portfolio to achieve the best results for our public sector clients.

HigherEchelon Can Pursue Salesforce Opportunities on the Following Contract Vehicles:

Proven Public Sector Experience

No Salesforce implementation project is too small or too complex. HigherEchelon has proven skills in deploying, configuring, and customizing Salesforce with experience implementing Salesforce in a variety of use cases, including the following public sector projects:

  • Currently implementing a Salesforce solution and providing organizational change management support as part of the Army’s Accessions Information Environment (AIE) transformation program to modernize Army recruiting for the future
  • Designed and built a Communities and Service Cloud solution for the United States Military Academy at West Point enhancing and automating multiple processes related to the summer leader experience (SLE) program administration.
  • Implemented an applicant tracking system for the recruitment of enlisted personnel to an elite division of Special Operations Command (SOCOM) to automate the multiple administrative, documentation, and communication requirements of their recruitment process and activities.
  • Developed the California National Guard Discovery Youth ChalleNGe enterprise technology solution that automates the recruiting and tracking processes of program candidates, providing enhanced efficiency, new communication capabilities, and effective data management.

Client Review: 5/5 ★ ★ ★ ★ ★

HigherEchelon’s team is extremely professional and high caliber. They are very knowledgeable on the Salesforce platform, while offering solutions to business problems. That’s a hard mix as most partners tend to be over indexed in one particular way. HigherEchelon knew how to leverage the platform to solve our business needs.

– Public review on Salesforce AppExchange


Our Team – Highly Certified Salesforce Experts

OUR SPECIAL EXPERTISE INCLUDES:

  • Sales Cloud
  • Service Cloud
  • Public Sector Cloud
  • Community Cloud
  • Customer Portal including Self Service
  • Lightning Deployments and Migrations
  • Marketing Cloud
  • Pardot
  • Einstein Analytics
  • Integrations
  • User Centered Design resources on staff 
  • Automated Testing expertise on staff 
  • Strong DevOps expertise on staff, with skills in Gearset, Metazoa, SFDX and Copado 

100+ Active Partner Program Certifications Held By Staff Including:

  • System Architect 
  • Application Architect 
  • Sales Cloud Consultants 
  • Service Cloud Consultants 
  • Community Cloud Consultants 
  • Marketing Cloud Consultants 
  • Platform Developer I and II 
  • Platform App Builder  
  • Copado Administrator
  • Administrator and Advanced Administrator 
  • MuleSoft Certification Level 4 

Call us at 866-469-9945, email us at Solutions@higherechelon.com, or fill out this form so we may discuss your needs.

VIDEO: The benefits of using an expert Salesforce implementation partner

 


Client Review: 5/5 ★ ★ ★ ★ ★

We worked with HigherEchelon on enhancements to a few custom objects for which we needed a developer to create flows and Lightning components and a calculation of an engagement score, which the developer achieved through mostly formulas and one scheduled Apex. I appreciate HE’s commitment to the client and their thoughtfulness in terms of reducing technical debt – we’ve gotten quite a few things done via formulas so that an admin can edit and code only where it has to be code. I enjoy working with HE and look forward to future engagements.

– Public sector client, Salesforce AppExchange review


 

Contact Us for Proven Public Sector Salesforce Implementation Services

If you are looking for a trusted Salesforce consulting partner who can help with everything from data migration to CRM system implementation, contact us today to see how we can deliver a smooth and successful Salesforce implementation process for your organization.

Call us at 866-469-9945, email us at Solutions@higherechelon.com, or fill out this form so we may discuss your needs.

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