HigherEchelon provided excellent, efficient, and smart solutions to meet our specific needs with Salesforce. They were able to speed up our configuration and completed our project nearly 8 weeks ahead of schedule. They are prompt and quick to help if a need arises. We highly recommend them!
– Public sector client review on Salesforce AppExchange
We have extensive experience serving public sector clients who need mission-ready technology customized to meet their specific situations and have unique challenges such as:
— Problems with a legacy system that was designed long ago and is not worth upgrading
— Specific compliance and data security requirements
— Time-consuming HR Recruiting, Applicant Tracking and Employee Onboarding systems
— Inefficient business processes resulting from use of outdated technology or general lack of technology support
— Large and complex data-cleansing and data-loading needs that haven’t been addressed
We help public sector clients get the most out of their Salesforce investments through high-quality Salesforce customization, consulting, implementations, and end-to-end organization change management.
Most organizations require an implementation partner to help them maximize their Salesforce investment and see all of its benefits.
Government clients we serve often: Require FedRAMP Moderate or High solutions in their environments ♦ Require DoD IL4 solutions in their environments ♦ Are ready to graduate from an Excel/Access and e-mail based solution to something more formal ♦ Need an implementation partner who understands Government Salesforce use
Previously our organization was fragmented utilizing different solutions for each of our Residential Academies. For the most part, we are unable to efficiently process an incoming student file from start to finish. Normally the process would take several days and sometimes weeks to gather all relevant information from a student and then process that file via our internal processes. We reached out to HigherEchelon as well as other organizations to compete for a contract for services. HigherEchelon won the bid and provided us with amazing service. They were there every step of the way and guided us through the process of planning, developing, implementing, testing and maintenance for our new cloud-based database built by them. They were quick and with our new system, we are saving 100s of work hours a month.
– Staff Sergeant Cotton, California National Guard Challenge Academy Recruiting (CAARNG)
HigherEchelon has significant experience in government contracting and has successfully implemented a wide variety of Salesforce projects ranging in size, scope, and complexity. We work with special versions of Salesforce products designed for Government use and can provide:
HigherEchelon is a multi-award-winning, registered Salesforce Silver-level Consulting Partner with 100+ active partner program certifications held by our staff and a 5 out of 5 customer satisfaction rating. We provide expert Salesforce development and implementation support services to modernize and improve organizational processes and efficiency. We utilize an Agile framework with a focus on technology and process to enhance the business value of the Salesforce platform. As a strategic partner to Salesforce, HigherEchelon has an expert understanding of what tools to use in Salesforce’s portfolio to achieve the best results for our public sector clients.
No Salesforce implementation project is too small or too complex. HigherEchelon has proven skills in deploying, configuring, and customizing Salesforce with experience implementing Salesforce in a variety of use cases, including the following public sector projects:
HigherEchelon’s team is extremely professional and high caliber. They are very knowledgeable on the Salesforce platform, while offering solutions to business problems. That’s a hard mix as most partners tend to be over indexed in one particular way. HigherEchelon knew how to leverage the platform to solve our business needs.
– Public review on Salesforce AppExchange
We worked with HigherEchelon on enhancements to a few custom objects for which we needed a developer to create flows and Lightning components and a calculation of an engagement score, which the developer achieved through mostly formulas and one scheduled Apex. I appreciate HE’s commitment to the client and their thoughtfulness in terms of reducing technical debt – we’ve gotten quite a few things done via formulas so that an admin can edit and code only where it has to be code. I enjoy working with HE and look forward to future engagements.
– Public sector client, Salesforce AppExchange review
If you are looking for a trusted Salesforce consulting partner who can help with everything from data migration to CRM system implementation, contact us today to see how we can deliver a smooth and successful Salesforce implementation process for your organization.