In today’s competitive and fast-changing environment, organizations must strive to serve their customers more effectively while efficiently using resources. This often requires a digital transformation such as implementation of Salesforce — a platform that is incredibly rich in capability that can be configured to do almost any business function.
Salesforce delivers powerful benefits … once you know how to use it. It can enable organizations to improve work environments, enhance business processes, and optimize methods of customer service. However, there is both an art and a science to understanding what tools to use within the vast platform so that the best results are achieved.
Most organizations that invest in Salesforce require an implementation partner to help them maximize their investment and see all of its benefits.
That’s our specialty.
We hired HigherEchelon to complete a [Salesforce] project that was started by another provider whom we fired for their inability to finalize the project and satisfy the requirements. HigherEchelon did an excellent job!
– Stephan Wall, Partner, August Spark
HigherEchelon is a multi-award-winning, registered Salesforce Crest-level Consulting Partner with 78+ active partner program certifications held by our staff and a customer satisfaction rating greater than 4.9 out of 5. We provide expert Salesforce development and implementation support services to modernize and improve organizational processes and efficiency. We utilize an Agile framework with a focus on technology and process to enhance the business value of the Salesforce platform. As a strategic partner to Salesforce, HigherEchelon has an expert understanding of what tools to use in Salesforce’s portfolio to achieve the best results for our clients.
But that’s not all.
HigherEchelon is one of the only Salesforce Implementation Partners who can bring together expertise in leadership, change management, and technology to deliver a robust, one-stop-shop solution to solve the full range of technical and human capital challenges inherent to digital transformations.
Our expertise extends beyond technology and into the “human” element inherent in major change initiatives such as Salesforce implementation.
Digital transformations can create competitive advantages and cost savings, but can also result in organizational challenges that stem from massive change efforts. For maximum effectiveness, successful digital transformations require several core leadership capabilities:
Our Salesforce team has the technical expertise to deliver an outstanding Salesforce implementation solution. Our Human Capital Services team has the change management expertise to ensure your team embraces the new technology. Our competitive edge resides in our ability to bring both domains together to achieve next-level results.
HigherEchelon serves a variety of public and private sector clients, with special expertise in providing solutions to specific challenges in government and commercial Salesforce implementations.
Government clients we serve often:
HigherEchelon has significant experience in government contracting and has successfully implemented a wide variety of Salesforce projects ranging in size, scope, and complexity. We work with special versions of Salesforce products designed for Government use and can provide:
Previously our organization was fragmented utilizing different solutions for each of our Residential Academies. For the most part, we are unable to efficiently process an incoming student file from start to finish. Normally the process would take several days and sometimes weeks to gather all relevant information from a student and then process that file via our internal processes. We reached out to HigherEchelon as well as other organizations to compete for a contract for services. HigherEchelon won the bid and provided us with amazing service. They were there every step of the way and guided us through the process of planning, developing, implementing, testing and maintenance for our new cloud-based database built by them. They were quick and with our new system, we are saving 100s of work hours a month.
– Staff Sergeant Cotton, California National Guard Challenge Academy Recruiting (CAARNG)
HigherEchelon has direct Salesforce implementation experience in multiple industries. Combining our industry experience with a disciplined process perspective and deep understanding of the Salesforce platform allows our team to develop practical solutions with real impact to your organization.
Examples of industries we serve: Financial Services, Professional Services, Technology, Manufacturing, Construction Products and Services.
Commercial clients we serve often:
When clients choose to work with HigherEchelon, they get customized, white-glove treatment from an award-winning, all-U.S. based, highly experienced team with excellent customer reviews.
We brought HigherEchelon onboard to help us thoughtfully and quickly implement new capabilities across our Salesforce instance. Their expertise, especially in the private equity space, was extremely valuable… they were extremely responsive to our needs and requests, including being onsite to help troubleshoot development or our production roll-out to the business. HigherEchelon consistently worked to our schedule and scope and delivered a product on time and within budget.
– Brian Cohn, Director of Information Technology, Federal Capital Partners
We walk organizations step-by-step through Salesforce implementations that have the potential to dramatically improve business processes, increase efficiency, maximize cost savings, and increase revenue.
We offer an always-expanding suite of services and expertise including:
The knowledge and understanding of the SFDC architecture is exceptional. They were able to quickly identify and implement a safe, effective solution for a problem that we had been struggling with for a long time. The communication was excellent throughout, and the commercial engagement process was fair and collaborative.
– Retail client, public AppExchange review
We reduce or eliminate the use of custom code in Salesforce solutions everywhere possible to streamline operations. This approach is encouraged by Salesforce and reduces complexity, improves maintainability, and keeps overall costs down. As a Salesforce implementation partner, HigherEchelon commits to building you the Salesforce solution you need, using “clicks not code” wherever possible.
HigherEchelon follows Agile methodologies to ensure that the customer knows exactly what we are building, can see project progress, and has the opportunity to provide feedback throughout the implementation process.
No Salesforce implementation project is too small or too complex for us. HigherEchelon has proven skills in deploying, configuring, and customizing Salesforce with experience implementing Salesforce in a variety of use cases, including the following projects:
If you are looking for a trusted Salesforce consulting partner who can help with everything from data migration to CRM system implementation, contact us today to see how we can deliver a smooth and successful Salesforce implementation process for your company. No implementation project is too small or too complex.
Higher Echelon provided excellent, efficient, and smart solutions, to meet our specific needs with Salesforce. They were able to speed up our configuration and completed our project nearly 8 weeks ahead of schedule. They are prompt and quick to help if a need arises. We highly recommend them!
– Public sector client, AppExchange review