I appreciate HE’s commitment to the client and their thoughtfulness in terms of reducing technical debt – we’ve gotten quite a few things done via formulas so that an admin can edit and code only where it has to be code. I enjoy working with HE and look forward to future engagements.
– Public sector client, Salesforce AppExchange review
The employee onboarding process is a perfect opportunity to make sure new hires start off on the right foot. And “the right foot” involves everything from providing current, well written materials covering important topics to requisite employment forms, opportunities to connect with new colleagues, information about how to get assistance when needed, and so much more.
The experience employees have during onboarding can stick with them for the duration of their employment and is an incredible chance to ensure new hires feel confident they joined the right organization for them. But outdated onboarding processes can be frustrating for all involved. Time-consuming manual processes can slow down Human Resources and overwhelm bandwidth during high volume hiring and training times. When new hires can use mobile devices to do everything from file taxes to ordering a coffee, they expect the same ease of use and functionality from their own work environments.
With the speed of technology change and the fierce competition to retain the best talent, it has never been more important to have state of the art talent management systems and processes, that begins with recruiting and continues with new hires through successful onboarding and into long-term careers supported with streamlined, functional, efficient technology.
HigherEchelon is an award-winning Ridge-level Salesforce Consulting Partner that solves a full-range of Human Resources challenges and drastically improves workflows through custom Salesforce implementations. We relieve onboarding headaches by replacing burdensome processes and harnessing the power of the Salesforce Platform and our highly certified team so organizations can quickly get new employees onboarded in user-friendly experiences that get employees off to a great start.
Most organizations require an implementation partner to help them maximize their Salesforce investment and see all of its benefits.
The recruiting and interview processes are among the first touchpoints a new hire has with any organization, and upon hire, the onboarding process plays a crucial role in ensuring team members seamlessly integrate into the organization.
Each of these processes is data-heavy, has data privacy components, and requires involvement from numerous stakeholders. Employee data must be captured, employees must be trained, and systems must be set up to ensure long-term success. By digitizing these processes on a platform like Salesforce through automation, task initiation, and enhanced communication, these processes can move from disjointed paper documentation and e-mails to a centralized workflow, freeing up time, improving scalability, and providing an easy, pain-free experience employees appreciate.
For example, successful execution of an onboarding process hinges on the employee’s task awareness – forms they must complete, trainings they must attend, and other key items, often completed in a specific order. HigherEchelon developed digital tailored checklists that walk the employee through the required tasks, empowering new hires to act and minimizing confusion. Status buttons on the checklist keep stakeholders informed and allows for automatic “nudging” functionality. Most importantly, the digitization of forms and reduction of data entry to a single point reduces administrative time and technological barriers.
The employee experience is a journey with continuous cycles of engagement that should be integrated into the overall Salesforce strategic solution. These engagements combine to form the employees’ cumulative experiences with an organization and can directly impact organizational performance.
Though the initial engagement for all employees involves recruiting and onboarding processes, it does not stop there. After onboarding, employees often have one-time needs such as accessing policies, submitting a form, requesting IT help, and sharing and maintaining records of each. Beyond ad-hoc interactions, employees are continuously engaged in training, operations, evaluations, and development opportunities. All engagement cycles affect the employee experience. We can help you plan for the entire employee lifecycle and architect a seamless long-term solution that serves the organization and the employee.
Continued nurture programs have the ability to influence productivity, continual development, and satisfaction. A properly architected Salesforce solution guides the employee from recruitment to hire to onboarding to training to continuous administration and operations support.
We can set up a seamless solution for you that solves numerous human resources challenges at the same time and saves time, money, and headaches long-term.
Read the white paper we co-authored with Salesforce for a fuller description of the employee experience solutions we provide through our Salesforce consulting and implementations — Modernizing the Employee Experience: Driving Organizational Performance Through Digital Transformation