The Salesforce platform is incredibly rich in capability and can be configured to support almost any business process. However, there is both an art and a science to understanding what tools to use within the vast platform so that the best results are achieved. Direct experience in the domain where the customer resides is incredibly important and imperative to reduce or eliminate the use of custom code in Salesforce solutions. Doing so reduces complexity, improves maintainability, and keeps overall costs down. HigherEchelon’s commitment to our customers is that we will quickly build you the solution you need, using “clicks not code” wherever possible, to help improve the way you do business and get higher value out of your Salesforce investment. HigherEchelon follows Agile methodologies to ensure that the customer knows exactly what we are building and can see progress and provide feedback at multiple points along the journey.

HigherEchelon is a registered Salesforce Consulting Partner with excellent ratings!

Our Work – Salesforce Projects

HigherEchelon has proven skills in deploying, configuring and customizing Salesforce. We have hands-on experience in a variety of use cases, including the following projects:

  • Led the implementation of Salesforce for several thousand users at hundreds of locations across North America, supporting nearly 80 P&L centers and with complex integrations to third party data sources and applications
  • Led the re-architecture and implementation of Salesforce supporting an international private equity firm (with $200B assets under management)
  • Designed and built a Communities and Service Cloud solution for the United States Military Academy at West Point
  • Performed multiple small and medium size business implementations in the financial services, government contracting, professional services and other industries

Our Public Sector Salesforce Focus

HigherEchelon has significant experience in government contracting. We have a Top-Secret facility clearance and our personnel are all U.S. citizens capable of obtaining appropriate clearances for any government customer. Contact us to discuss procurement vehicles including the following:

  • HigherEchelon GSA Professional Service Schedule
  • HigherEchelon GSA IT70
  • Army Cloud Computing Enterprise Transformation (ACCENT)
  • Transformation Twenty-One Total Technology Next Generation (T4NG)
  • Salesforce Implementation, Integration and Support Services (SIISS)

Our Private Sector Salesforce Focus

HigherEchelon has direct experience in multiple industries. Combining our industry experience with a disciplined process perspective and deep understanding of the Salesforce platform allows our team to develop practical solutions with real impact to your organization. Examples of industries we have direct experience in include the following:

  • Financial Services
  • Professional Services
  • Technology
  • Government Contracting
  • Manufacturing
  • Building Products and Services

Our Team – Salesforce Experience and Certifications

HigherEchelon employs consultants who have the following experience and certifications:

  • Sales Cloud
  • Service Cloud
  • Communities
  • Lightning Deployments and Migrations
  • Marketing Cloud
  • Pardot
  • Einstein Analytics
  • Integrations
  • Service Cloud Consultant
  • Sales Cloud Consultant
  • Community Cloud Consultant
  • Platform Developer I
  • Platform Developer II
  • Application Architect
  • Platform App Builder
  • Advanced Administrator
  • Administrator

Contact HigherEchelon to improve the way you do business and get higher value out of your Salesforce investment.

Customer Success Stories

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