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Why Change is So Hard: The Link Between Emotional Intelligence and Change Management

Author: Siana Sylvester Editor: Rachel Bryars The most dangerous phrase in the language is, “We’ve always done it this way...” -Admiral Grace Hopper Change is hard. Change triggers emotional responses such as fear, anger, stress, and anxiety because we are disrupting the status quo. If changes in job title, management, social norms, or workplace...
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Simple Salesforce Tools that Amplify Change Management

Author: Ashley M. Hayes, HigherEchelon Salesforce Trainer When it comes to implementing a new technology, a new process, or taking on any type of organizational change, understanding how to make and sustain that change successfully is crucial. Too often, organizations focus on milestones such as go-live day for a new technology, and not enough...
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Effective Change Management with the ADKAR Model

Author: Angie Fifer, Ph.D., CMPC Editor: Rachel Bryars "If you do not change direction, you may end up where you are heading.” – Lao Tzu Change is Inevitable One thing that is certain in business no matter the organization: change is both inevitable and necessary for relevancy and growth. However, change is challenging because...
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Crucial Characteristics of Strong Cultures

February 17, 2021 in
Author: Angie Fifer, Ph.D., CMPC Editor: Rachel Bryars “Culture is simply a shared way of doing something with a passion.” – Brian Chesky, Co-Founder, CEO, Airbnb Culture Is a Buzz Word "Culture" has become a big buzz word in organizations. In order to maximize productivity and results, culture must come first, right? But what...
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You Can’t Change Work ‘Culture’ Until You Understand It

Author: Donnie Horner, Ph.D. Editor: Rachel Bryars Culture is one of the most expressed and least understood concepts on Earth. As one NFL observer (accurately) noted, there is not a newly hired head coach who does not address the need to change the culture of the team. Other observers (incorrectly) note: “Coach X is...
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