Paul Maggiano co-founded HigherEchelon with Dr. Joe Ross and the shared vision to improve organizational excellence and develop trusted partnerships.
Prior to joining HigherEchelon as its Chief Operating Officer, Paul led the Customer Relationship Management (CRM) programs at The Carlyle Group and Oldcastle, Inc. Paul has experience implementing CRM systems using the Salesforce.com platform. His experience with CRM includes strategy formation, technology development, training and change management.
During his time at Oldcastle, Paul was responsible for North American CRM business operations and previously held leadership positions in several areas of the organization, including General Management with P&L responsibility, corporate development with acquisition and capital project responsibility and as a Vice President of Procurement. In his Procurement role, Paul built out a Procurement function for a multi-billion-dollar business unit, where he created and led a team that consolidated purchases from over 200 locations into center led programs totaling several hundred million dollars.
Previous entrepreneurial experience includes co-founding a start-up venture in the training industry, where as a founding Partner, Paul was responsible for the business planning, overall business management and eventually the sales execution for the company.
Paul received his MBA from the Kelley School of Business at Indiana University and a B.S. in Engineering Management from the United States Military Academy at West Point. He also earned the Certified Professional in Supply Management (CPSM) and Project Management Professional (PMP) certifications earlier in his career. Prior to his corporate experience, Paul served seven years in the Army as a Blackhawk helicopter pilot and staff officer in Korea, Kuwait and the United States.