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Recent News and Blogs

8 Fantastic New Features in the Salesforce Spring ‘22 Release

Author: Katie Levy, HigherEchelon Lead Salesforce Consultant It’s that time again – Salesforce release time! With the winter solstice just behind us, it may seem strange to think about the Spring ’22 release, but with release weekends beginning January 14th, now is the perfect time. New to the Salesforce ecosystem? Welcome! Salesforce’s three releases...
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How Medical Professionals & Patients Benefit from the Health Cloud

January 4, 2022 in
The medical industry requires secure, sophisticated, and comprehensive digital solutions. When supporting patients, connectivity and flexibility is key, but many healthcare providers struggle to find software that is both compliant and agile.  In 2021, Salesforce released Health Cloud 2.0, an integrated suite of solutions designed to help businesses and government agencies in the healthcare...
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How Does the Salesforce Consumer Goods Cloud Enhance Retail Execution?

January 4, 2022 in
Retail businesses need to operate many sectors. From inventory and brick-and-mortar sales to marketing and e-commerce, it can be difficult to manage retail businesses without an integrated industry solution. The Salesforce Consumer Goods Cloud is an exciting offering in Salesforce’s suite of business software. The company built the Salesforce Consumer Goods Cloud specifically to...
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How Salesforce Optimizes Your Business Operations

Edited by: Katie Levy, Lead Salesforce Consultant, HigherEchelon, Inc. Many companies track and retain information about customers. But what about using that data to get to know customers, to tell a story, even to understand where customers interact with your brand? The better your customer relationship management (CRM) tools are, the deeper your understanding...
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What Is Salesforce Service Cloud?

November 30, 2021 in
Treating customers right is a top priority for businesses. Without strong customer service workflows in place, satisfaction rates may drop, sales and traffic can decrease, and your business’s reputation could be affected.  To strengthen customer services processes, many organizations are turning to the customer relationship management (CRM) solution Salesforce Service Cloud. Through this solution,...
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