General

According to the 2022 Salesforce Connected Government Report, 60% of people say that governments need to modernize how they deliver services to constituents. By modernizing inefficient legacy systems, state, local, and federal agencies can build thriving communities, deliver the best possible services to constituents, and support citizen engagement. But when it comes to improving...

Author: Eric Bean, PhD Are you more comfortable adopting new strategies than a monkey? Apparently not. In 2019 research by Watzek and colleagues, the levels of cognitive complacency or laziness of capuchin monkeys and rhesus monkeys was compared with that of humans. (Before describing the results, I should warn you that capuchin monkeys are...

Contributors: Angie Winter, Ph.D. and Rachel Bryars Think through your typical work week – what are the moments when you feel you need to be “on” and perform well? Most of us have recurring work moments that can be thought of as "performances" -- such as leading a presentation, hosting a meeting, submitting a...

Contributors: Katie Levy, Michele O'Brien, and Rachel Bryars “Wait, did anyone tell us this was coming?”  “I know we just implemented Salesforce, but I have no idea where to go to get help.”  “Why are we doing this, again?”  “We’ve been using this tool for a while, but leadership doesn’t seem invested, so I’m...

When was the last time you failed? Not the "lost my cool" or "didn’t finish my marathon under 3 hours" kind of failure. A failure where you put your heart and soul into an idea or a goal and fell short. If you are like most of us, you may prefer to forget and...