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How Does Inability to Adapt Affect Team Innovation?

Author: Eric Bean, PhD Are you more comfortable adopting new strategies than a monkey? Apparently not. In 2019 research by Watzek and colleagues, the levels of cognitive complacency or laziness of capuchin monkeys and rhesus monkeys was compared with that of humans. (Before describing the results, I should warn you that capuchin monkeys are...
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How to overcome self-sabotage & perform well (whether you are “in the zone” or not)

Contributors: Angie Winter, Ph.D. and Rachel Bryars Think through your typical work week – what are the moments when you feel you need to be “on” and perform well? Most of us have recurring work moments that can be thought of as "performances" -- such as leading a presentation, hosting a meeting, submitting a...
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Best Practices for Communication During Salesforce Implementations

Contributors: Katie Levy, Michele O'Brien, and Rachel Bryars “Wait, did anyone tell us this was coming?”  “I know we just implemented Salesforce, but I have no idea where to go to get help.”  “Why are we doing this, again?”  “We’ve been using this tool for a while, but leadership doesn’t seem invested, so I’m...
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How do you feel about failure? Let’s change that.

When was the last time you failed? Not the "lost my cool" or "didn’t finish my marathon under 3 hours" kind of failure. A failure where you put your heart and soul into an idea or a goal and fell short. If you are like most of us, you may prefer to forget and...
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Subscribing Salesforce Contacts to Email Lists Just Got Easier

HigherEchelon Contributors: Michele O'Brien, Salesforce Consultant and Stephanie Maenza, Jr. Business Analyst Calling All Sales & Marketing Teams (Plus Salesforce and Pardot Admins): You are 15 Minutes Away from Successfully Subscribing Your Salesforce Contacts to Your Email Lists. Follow the Easy Steps Below.   *Note: Pardot is now called Marketing Cloud Account Engagement. Read...
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