HigherEchelon’s team is extremely professional and high caliber. They are very knowledgeable on the Salesforce platform, while offering solutions to business problems. That’s a hard mix as most partners tend to be over indexed in one particular way. HigherEchelon knew how to leverage the platform to solve our business needs.
– Client, Financial Services Sector, public review on Salesforce AppExchange
Are out of date technology and manual processes interfering with your ability to serve your patients? Are you spending hundreds or thousands of hours a year on repetitive processes? Do you lack customer insights to drive better customer service and better decision making for your sales, marketing, research and development, and customer service departments? Do you struggle with the human dimension of process change – are people fearful of or resistant to new ways of working? Do you struggle to find the “right time” for disruptive change?
HigherEchelon brings together expertise in leadership, change management, and technology to deliver a robust, one-stop-shop solution to solve the full range of technical and human capital challenges inherent to digital transformations. We provide you with technology experts to drive complete digital transformation, and with world-class experts to assist your organization with the inevitable human capital challenges that accompany change initiatives. Our Human Capital Solutions team consists of organizational change management experts and Ph.D.-level organizational psychology consultants with experience leading massive digital transformation change initiatives for major organizations that successfully instituted long-lasting change.
Our clients lean on our extensive business understanding and strategic know-how for long-term advice that maximizes an organization’s technology investment and ensures success.
Digital transformation can fail without proper planning. We help set up centers of excellence through world-class change management and governance training.
Our experts help leaders improve their capabilities to provide strong leadership with resilience and vision through the organizational challenges that change creates.
On-staff Ph.D.-level consultants and curriculum developers provide training that drives lasting behavior change needed for long-term adoption.
Nothing makes less sense than investing in automating a bad process. Our unique approach helps you discover the right processes and then streamline time-consuming, redundant, inefficient, and frustrating technology and processes that impede your business growth.
We have extensive experience serving manufacturing, technology, professional services, and government contracting clients. Our competitive edge resides in our ability to bring people, processes, and technology together to achieve next-level results.
Our team supports sustainment of legacy and modernization efforts the Medical Care Collection Fund Electronic Data Interchange Transactions Application Suite (EDI TAS). EDI TAS is the infrastructure and architecture of VA billing systems for revenue, pay of third party insurance and claims reimbursement. The supported eBusiness units include eBilling, ePayments, ePharmacy, eInsurance, eClaims, eEligibility, eReimburements.
We provide one-stop-shop capabilities so you don’t have to work with multiple vendors whose solutions may not integrate.
We brought HigherEchelon onboard to help us thoughtfully and quickly implement new capabilities across our Salesforce instance. Their expertise, especially in the private equity space, was extremely valuable… they were extremely responsive to our needs and requests, including being onsite to help troubleshoot development or our production roll-out to the business. HigherEchelon consistently worked to our schedule and scope and delivered a product on time and within budget.
– Brian Cohn, Director of Information Technology, Federal Capital Partners