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HigherEchelon Achieves Salesforce® Silver Status

March 18, 2019 in
HigherEchelon is pleased to announce that our Salesforce® Consulting practice has achieved Silver status as certified by the Salesforce organization! So, what does this really mean?  Salesforce calculates a Partner Value Score (PVS) for the partners in their ecosystem.  To score well and move up in tiers, a partner must do several things well:...
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Promoting Women’s Health: VA and Air Force Partnership Sees Results

March 14, 2019 in
[3:30 MINUTE READ] The first blog on this topic, “VA and Air Force team up to promote Women’s Health” was posted August 27th, 2018. Since late 2017, HigherEchelon has been honored to support the VA Women’s Health Transition Training Pilot, an initiative born of a partnership between the Department of Veterans Affairs (VA) and...
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The Power of Trust

March 5, 2019 in
Stephen Covey wrote a great book on the impact of trust on the culture and effectiveness of an organization.  The book, “The Speed of Trust”1 illustrates that trust always has two outcomes – speed and cost.  When trust goes up, costs will go down, and the speed of doing business rises.  Covey also wrote...
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What to Do When a Salesforce User Leaves the Building

March 1, 2019 in
Have you ever called, emailed or sent a chatter message to a Salesforce record owner only to find out they are no longer with the company?  When this happens, it can be a real problem if that exited employee owns many records in your Salesforce instance. When a user leaves a company, a best practice is to transfer the records they own to another active user. Sometimes though there is not an obvious candidate user...
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How to Create a Speak-Up Culture in Your Workplace

February 19, 2019 in
Imagine, you arrive to work and greet your coworkers—you are all laughing and drinking coffee, as you walk in to your daily meeting.  At the end of the meeting, the leader asks the same question you have become accustomed to hearing that typically goes without a response: “Does anyone have any feedback?” You muster...
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