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Recent News and Blogs

Technology Change: 5 Costly Mistakes Orgs Make (and how to avoid them)

Author: Leah Crawford If you are like most modern professionals, you have probably experienced some form of new technology roll-out in your organization. The pace of today’s technological advancements has companies digitizing, migrating, and automating more than ever before. Every element of business operations can be digitized with software, and many are making the...
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What Is Salesforce CPQ?

April 1, 2021 in
Salesforce is a popular customer relationship management (CRM) software that is used by hundreds of thousands of businesses around the world. This solution provides a suite of customizable, configurable tools to help organizations track metrics, drive decision making, and facilitate digital transformations. One such tool is known as Salesforce CPQ, or Configure, Price, Quote...
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How to Compete for Top Talent: Hire & Train for High-Performance

  Author: Steven Spaulding, HigherEchelon Director of Business Development It’s a fundamental truth in business: every organization wants to hire and retain high performing employees. However, achieving this goal is much easier said than done, with larger companies that are well-resourced winning top talent through their own, internal talent management teams dedicated to acquisition...
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What Is the Difference Between Salesforce Lightning and Classic?

March 15, 2021 in
In 2016, Salesforce unveiled an update to its customer relationship management (CRM) solution: Salesforce Lightning. This alternative to Salesforce Classic promises a new and improved interface, additional features, and a more user-friendly interface. While many businesses are migrating to Salesforce Lightning, others are choosing to stay with Salesforce Classic due to their familiarity with...
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Why Change is So Hard: The Link Between Emotional Intelligence and Change Management

Author: Siana Sylvester The most dangerous phrase in the language is, “We’ve always done it this way...” -Admiral Grace Hopper Change is hard. Change triggers emotional responses such as fear, anger, stress, and anxiety because we are disrupting the status quo. If changes in job title, management, social norms, or workplace environment are perceived...
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