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News and Posts

The Power of Trust

March 5, 2019 in
Stephen Covey wrote a great book on the impact of trust on the culture and effectiveness of an organization.  The book, “The Speed of Trust”1 illustrates that trust always has two outcomes – speed and cost.  When trust goes up, costs will go down, and the speed of doing business rises.  Covey also wrote...
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What to Do When a Salesforce User Leaves the Building

March 1, 2019 in
Have you ever called, emailed or sent a chatter message to a Salesforce record owner only to find out they are no longer with the company?  When this happens, it can be a real problem if that exited employee owns many records in your Salesforce instance. When a user leaves a company, a best practice is to transfer the records they own to another active user. Sometimes though there is not an obvious candidate user...
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How to Create a Speak-Up Culture in Your Workplace

February 19, 2019 in
Imagine, you arrive to work and greet your coworkers—you are all laughing and drinking coffee, as you walk in to your daily meeting.  At the end of the meeting, the leader asks the same question you have become accustomed to hearing that typically goes without a response: “Does anyone have any feedback?” You muster...
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What is Single Sign-On (SSO)?

February 6, 2019 in
Are you having a hard time keeping track of all your passwords? If you are like me, then you likely have a notepad with all your passwords scribbled down only to find yourself in crisis when the notepad goes missing. Fortunately, Salesforce can reduce the number of passwords your users need to keep track...
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The Power of Positive Thinking

January 31, 2019 in
Do you consider the glass half-full or half-empty? This old adage is commonly used in reference to one’s mentality as either optimistic or pessimistic. Research has shown time and again the benefits of optimism, which can be defined as the predisposition towards expecting favorable future outcomes.1 Optimistic individuals report fewer symptoms of depression, use...
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