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Process Overview

Process Focused Services and Methodologies

At HigherEchelon, we focus on processes. Whether delivering a process modernization solution or following best practices internally, we believe processes are the bridge between people and technology.

We deliver services to enhance your organizational processes and optimize performance

Our Human Capital and Technology business sectors each provide service offerings utilizing process enhancement techniques and tools. Our service offerings integrate our knowledge of human capital with advanced technology to provide a solution that improves processes and breeds efficiency.

HUMAN CAPITAL

We focus on organizational processes throughout every engagement

Processes are often the friction point in an organization; therefore, any amount of coaching/consulting would be ineffective unless the process at issue were addressed.

Our Human Capital team attacks these issues through our Change Management and Training and Education Services offerings. These services combined provide a thorough front-end evaluation, recommendations for improvements, and training to facilitate the process enhancement solution.

We follow industry best practices established by ADDIE and Kirkpatrick to assess needs, design solutions, deliver services and evaluate outcomes. Our team focuses on business impacts and ROI to ensure that our service improves your organizational effectiveness.

TECHNOLOGY

Technology exists to improve efficiency and effectiveness. At HigherEchelon, we fully embrace the powerful capability technology possesses to transform your organization and drive high performance

Our offerings in Salesforce and Enterprise Technology evaluates your processes AS-IS and then leverages modern technology to transform the process into something that adds value. Whether it be automating manual, paper-based systems, or leveraging cloud technology to streamline workflow, our solutions focus on how to empower your employees using technology to enhance business processes.

Additionally, our technology teams all follow an Agile methodology to manage projects effectively and deliver complete solutions.

READ OUR PROCESS MODERNIZATION PROJECT THAT WON A SALESFORCE PARTNER INNOVATION AWARD

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We focus on processes internally to add value

Our value manifests due to our ability to combine people, process and technology. This is true of not only the services we offer but also of the way we operate internally.

INDUSTRY BEST PRACTICES

Our organization and quality management system are ISO 9001:2015 certified. For all prime projects, our procedures and practices have achieved a CMMI Level Two rating under the Services model.

Additionally, we have professionals who are certified in Project Management (PMP), Quality Control (CMMI), Change Management, Lean Six Sigma, Industrial and Organizational Psychology, and Sports Psychology.

From training design and development to software implementation, our engagements take a customized, performance-based approach. We leverage best practices set forth in Agile, ADDIE and Kirkpatrick to deliver complete solutions.

AGILE METHODOLOGY

For technical programs, we follow an Agile methodology for project management. This allows us to look at products iteratively and ensure requirements are holistically satisfied.

Our approach ensures solutions and outcomes are objectively evaluated throughout the engagement, adjusted based on data-driven results, and designed to add value